WebEngage is a multi-tenant SaaS solution. All account data sits in our secured database servers. To ensure highest levels of security of the data and application across all our customers, we have ensured:
- All servers are behind firewall with security policy allowing internet traffic just to web application server pool.
- Database ports are open only for pool of application servers and outside the pool no other machine can connect to the servers.
- Application data is accessible only through login credentials and from the WebEngage dashboard or secured REST APIs. Data accumulated can be downloaded in excel format.