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Where is the customer data stored in WebEngage?

WebEngage is a multi-tenant SaaS solution. All account data sits in our secured database servers. To ensure highest levels of security of the data and application across all our customers, we have ensured:

  • All servers are behind firewall with security policy allowing internet traffic just to web application server pool.
  • Database ports are open only for pool of application servers and outside the pool no other machine can connect to the servers.
  • Application data is accessible only through login credentials and from the WebEngage dashboard or secured REST APIs. Data accumulated can be downloaded in excel format.

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