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  3. Is it possible to direct specific categories of Feedback responses to the concerned teams in the company?
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  2. Web Feedback
  3. Is it possible to direct specific categories of Feedback responses to the concerned teams in the company?

Is it possible to direct specific categories of Feedback responses to the concerned teams in the company?

Sure, we call the feature as Feedback Routing. It enables forwarding of the feedback ticket emails to the right admins based on the selected feedback category, answers to the

It enables forwarding of the feedback ticket emails to the right admins based on the selected feedback category, answers to the close-ended custom fields added in the form and the custom data being passed.

Your account’s feedback routing can be configured by going to Feedback » Settings » Routing.

Feedback Routing Rule

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